Think about it, if you have an urgent issue, like fraud on your account or you need a replacement card and have been waiting days to get someone on the phone, why not write them a letter first, while you try to get them on the phone? Yes, we want you to write a letter and mail it. Step 1: Write them a Letterįirst, write them a letter. Here is our recommendation on the best way to contact Direct Express customer service department: We recommend a two-step process to be sure of success. Others have tried calling multiple times over several days and still can’t reach a live person. Some cardholders have reported spending all-day trying to speak to a human. That is because, without the card, you are unable to use the money on your Direct Express card to make purchases. When your card is lost, stolen or misplaced – or you are a victim of fraud, getting a replacement card quickly is important. The other source of frustration is how hard it is to get a live person on the phone to order a placement Direct Express card. When they are unable to reach customer service, it means that not only do they have to live on less of their income but there is a chance the fraud could continue since the card is still active. Second, it’s urgent that they report the issue to customer service so that the card can be shut off and a new one issued, so that the problem will not continue. Most Direct Express cardholders are on a fixed income and having someone take money from their account illegally means they are going to have less money to pay bills. This requires immediate attention for two reasons:įirst, the cardholder who is a victim of fraud wants to begin the process of getting their money back quickly. The number one issue Direct Express cardholder call customer service for is fraudulent charges on their debit card. That is a responsible payee.Some of the urgent issues they need resolved are the following: Fraudulent Charges And keep records to protect yourself and them. Please don't agree to be someone's payee if you are not going to manage the money. What is the point of a having a rep payee if the payee doesn't manage the money? Call the office and talk to a decision maker and admit that you weren't doing your job correctly for a long time since you had given him the Direct Express card to do with as he chose. Doubtful either of you have records, but you at least, were the responsible party - he is the disabled incapable one who needed someone to oversee his money. Not sure you will have any evidence to prove otherwise. Hopefully, he won't accuse you of stealing his money. If you didn't want to be payee and weren't even doing the duties of a payee, then what happened after you were removed is not only out of your control, but no longer your business and you have no right to know anything. If you were a conduit payee (just letting money flow through your hands) you were already not doing what you agreed to do when you filed the payee application. Sounds like you weren't doing your job as rep payee anyway since it was your job to hold on to the Direct Express card and manage the money. I took this with ease thinking that I could finally put my mind as rest knowing this was behind me. She said she was taking care of everything and to not worry. She contacted me on July 1st saying that some paperwork was messed or lost. Updated -Īlso I thought that his Aunt had become his payee. I would be more than happy to help with getting his card issued and don't want to be looked at as mistreating him by not making sure he received his benefits while I was unaware that I was still his payee. I thought my name had been taken off in March and this is still continuing. What should I do to take care of this? I want this to be taken care of already and for a new payee to be named. To try to make this short, I received a message today stating that he never received the card, hasn't received benefits since May and for me to call the social security office again or there would be serious consequences. I found the form on the social security website and had it sent to him. He said that I was still listed as his payee and needed to send for an emergency direct express card. I received numerous calls and messages about his direct express card going missing. They again told me that they would take it from there. ![]() I informed what I thought was my former boyfriend of the call and his family. I left an informative voicemail detailing that I no longer wanted to be a payee any longer. I tried calling the social security office and was sent to voicemail. His family informed me to not worry and that they would take care of it. I informed him and his immediate family members that had been his previous payees that I no longer wanted to be his payee. I no longer wanted to be his payee or seek future contact with him. I'm in a confusing and frustrating position.
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